Location 1:  11421 N Lamar Blvd, Austin, TX 78753

Location 2: 9715 San Pedro Ave, San Antonio, TX 78216

Free Shipping on all orders over $150

Terms of service

Terms of Service

Last updated: November 4, 2026

1. About these terms

These Terms of Service ("Terms") apply to luckynailsupply.com, our chat channels (Facebook Messenger, Instagram Direct, and Apple Messages for Business), and orders placed through our website. "Lucky Nail Supply", "we", and "us" mean TJ BEAUTY LLC, doing business as Lucky Nail Supply, 11421 N Lamar Blvd, Austin, TX 78753. By using our website or chat, or placing an online order, you agree to these Terms. Our Privacy Policy explains our data practices; our Shipping Policy and Refund Policy explain shipping and return conditions. Nothing in these Terms limits rights that cannot lawfully be excluded.

2. Our stores

Austin: 11421 N Lamar Blvd, Austin, TX 78753 · (512) 515-9999

San Antonio: 9715 San Pedro Ave, San Antonio, TX 78216 · (210) 898-9999

3. Products and information

We try to describe products, colors, and availability accurately, but screen colors vary and descriptions or photos may contain errors. Some products are intended for professional use only. Check the product labeling and any applicable purchase or use restrictions. Follow the manufacturer's directions and safety warnings. We may change or discontinue products at any time.

4. Prices

Online and in-store prices may differ. Prices and availability given in chat can change; review the checkout details before paying. Sales tax and applicable shipping charges are shown at checkout. If we discover a clear pricing or product-information error affecting your order, we may correct it or cancel the affected order where permitted by law. We will notify you and, if we cancel after payment, refund the amount paid for the canceled items and any applicable charges. We will not charge a higher corrected price without your agreement.

5. Ordering, including through chat

An order is placed only when you complete checkout and receive an order confirmation. A checkout link sent in chat is a convenience. It does not place an order or reserve stock until you complete checkout. We may refuse or cancel an order, for example if a product is out of stock, we suspect fraud, or the order exceeds a limit we set. If we cancel after you have paid, we refund you in full. Please check your order before completing checkout. Contact us quickly if something is wrong; we cannot always change an order after it is packed.

6. Payment

We accept the payment methods shown at checkout. Online payments are processed through Shopify and its payment providers. Do not send payment card numbers or payment credentials in chat; use the secure checkout.

7. Shipping and pickup

Shipping destinations, rates, exclusions, and free-shipping conditions are described in our Shipping Policy and shown at checkout. Eligible orders may be picked up at our Austin or San Antonio store when pickup is offered at checkout; please wait for a ready-for-pickup notice before visiting. Delivery dates are estimates. If an order is missing or arrives damaged, contact us promptly so we can help under our Shipping Policy and applicable law.

8. Returns

Return and refund eligibility, deadlines, final-sale items, and instructions are set out in our Refund Policy. Get any required return approval before sending an item back. If these Terms and the Refund Policy differ about a return, the Refund Policy applies, subject to applicable law.

9. Chat channels and Lucky Assistant

  • Our chat may first be answered by Lucky Assistant, an AI assistant. It can help find products, check website prices and availability, look up orders, and send checkout links.
  • Send "person" or "agent", or choose "Talk to our team", at any time to reach a team member. Our team replies Sunday–Friday, 9 AM–7 PM Central (closed Saturday). Outside those hours, we tell you when our team will reply.
  • Automated answers can contain mistakes. Information on our website, the checkout page, and your order confirmation controls over anything said in chat. Lucky Assistant does not give medical or professional advice. Only authorized staff may approve a change to a price, offer, or commitment, and must confirm it in writing.
  • Do not send card numbers, passwords, or other sensitive information in chat. We will never ask for them.
  • In Apple Messages, send "subscribe" to get updates and deals, and "unsubscribe" or "stop" to end them.
  • Send "DELETE MY DATA" to delete your chat records. See our Privacy Policy and Chat Data Deletion page for how we keep and delete chat information.
  • Your use of Messenger, Instagram, or Messages is also subject to Meta's or Apple's terms.

10. Your account

If you create an account, keep your login private. You are responsible for activity on your account. Tell us right away if you think someone else has used it.

11. Acceptable use

Do not misuse our website or chat, including by sending unlawful, abusive, or harmful content, trying to get around security, scraping prices or content in bulk, or trying to make the assistant produce false prices or offers. We may stop responding to or block anyone who does.

12. Intellectual property

Our website content, logos, photos, and text belong to us or our licensors. You may not copy or use them for commercial purposes without our written permission. Brand names belong to their owners.

13. Links to other websites

Our website and chat may link to other websites. We are not responsible for their content or practices.

14. Disclaimers

Except as stated in these Terms or required by law, our website, chat, and products are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Manufacturer warranties, where offered, come from the manufacturer. Nothing in this section excludes a warranty or remedy that cannot lawfully be excluded.

15. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or lost profits, arising from your use of our website, chat, or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. These limits do not apply to liability that cannot lawfully be limited or excluded.

16. Indemnity

To the extent permitted by law, you agree to cover reasonable losses and costs arising from third-party claims caused by your unlawful misuse of our website or chat, or your material breach of these Terms. This does not require you to cover losses caused by our own unlawful conduct.

17. Governing law

Texas law governs these Terms, subject to any mandatory consumer protections that apply to you. To the extent permitted by law, disputes will be brought in state or federal courts in Travis County, Texas.

18. Changes

We may update these Terms. The "Last updated" date shows the current version. Updates apply going forward and do not change the terms of an order already placed.

19. Contact us

Lucky Nail Supply (TJ BEAUTY LLC), 11421 N Lamar Blvd, Austin, TX 78753 · customerservice@luckynailsupply.com · (512) 515-9999