RETURN & REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return or exchange.

All returns and exchanges must be approved and authorized by Lucky Nail Supply before items are returned.

RETURN ELIGIBILITY

To be eligible for a return or exchange:

• The item must be unused, unopened, and in the same condition in which it was received.

• The item must include all original packaging, boxes, accessories, manuals, and other included materials.

• You must provide a receipt or other proof of purchase.

• Your return or exchange request must be submitted within 7 days of receiving your order.

Items returned without prior authorization may not be accepted.

To request a return or exchange, please contact us at customerservice@luckynailsupply.com.

Approved returns should be sent to:

Lucky Nail Supply
11421 N Lamar Blvd
Austin, TX 78753

Please do not send any item back until your return has been approved and you have received return instructions from our staff.

NON-RETURNABLE / FINAL SALE ITEMS

For health, hygiene, safety, and product-integrity reasons, certain products are FINAL SALE and cannot be returned or exchanged.

These include, but are not limited to:

• Acrylic brushes

• Nail lacquer / nail polish

• Gel polish and gel products

• Dipping powder

• Acrylic powder

• Chrome powder and other nail powders

• Foundation liquids

• Monomer and other nail liquids

• Primers, bonders, base coats, top coats, and similar liquids

• Opened, used, or tested products

• Clearance and final-sale merchandise

• Gift cards

• Special-order or customized items

If you are unsure whether an item is eligible for return, please contact us before returning it.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If an item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at customerservice@luckynailsupply.com.

Please include your order number and photos or other information showing the issue when possible. Our team will review the claim and provide instructions regarding a replacement, return, refund, or other appropriate resolution.

EXCHANGES

Exchanges must be requested within 7 days of receiving your order and are subject to the same eligibility requirements and exclusions described above.

All exchanges must be approved by Lucky Nail Supply before the item is returned.

If an exchange is approved, our staff will provide instructions on how to proceed. Product availability is not guaranteed.

RETURN SHIPPING

Unless the return is due to an error by Lucky Nail Supply or an item that arrived damaged or defective, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise approved by Lucky Nail Supply.

We recommend using a trackable shipping method when returning merchandise. Lucky Nail Supply is not responsible for return packages that are lost or damaged in transit.

REFUNDS

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at customerservice@luckynailsupply.com.

WARRANTIES

Products covered by a manufacturer or Lucky Nail Supply warranty must be accompanied by:

• The original proof of purchase, and

• The original product packaging/box.

Warranty coverage, duration, and remedies may vary by product and manufacturer. Warranty claims are subject to inspection and approval and do not automatically qualify for a refund or replacement.

Damage caused by misuse, improper installation, accidents, unauthorized modifications, normal wear and tear, or failure to follow the manufacturer's instructions may not be covered by warranty.

QUESTIONS

For questions about returns, exchanges, refunds, damaged items, or warranty claims, please contact:

Lucky Nail Supply
Email: customerservice@luckynailsupply.com
Return Address: 11421 N Lamar Blvd, Austin, TX 78753