Location 1:  11421 N Lamar Blvd, Austin, TX 78753

Location 2: 9715 San Pedro Ave, San Antonio, TX 78216

Free Shipping on all orders over $150

Shipping policy

SHIPPING CHARGES

U.S. standard shipping is FREE for orders of $150 or more (based on pre-tax order total, after discounts). Orders under $150 are charged a flat $9.95 shipping fee. We are not responsible for any mis-delivery errors due to incorrect shipping info. Please make sure your shipping address is correct before placing your order, because we will not refund the shipping fee for a wrong address on your part. The shipping fee is non-refundable once we ship your order.

UNITED STATES ONLY

Orders of $150 or more ship free within the continental 48 states. For shipping to Puerto Rico, Alaska, Virgin Islands & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment. Residential deliveries made by FedEx, UPS and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not available to receive it in person. Signature required service is available at an additional charge. We do not ship to hotels if the credit card or email address is registered at a location outside of the United States.

INTERNATIONAL SHIPPING

We do not ship outside of the Continental U.S.

SHIPPING DAMAGE

Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur during transit from our facility to your location. Should your products be damaged during transit then you have 2 options: Accept delivery of the products, or Refuse the damaged products.

ACCEPTING DELIVERY

If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following: Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier. Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained. Take pictures of the box(es) and damaged item(s). It is best to take several pictures from different angles and distances. Email us at customerservice@luckynailsupply.com to provide your information. After that, we will send you additional instructions by email. We will work on your behalf with our shipping company to determine the monetary value of the damage. We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively, we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.

REFUSING DAMAGED PRODUCTS

If you choose to refuse the damaged products, please do the following: Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged. REFUSE delivery of the product you believe will not function due to the damage that was incurred. Take pictures of the box(es) and damaged item(s). It is best to take several pictures from different angles and distances. Contact us at 512 515 9999 for final resolution. We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you.

RETURNS & EXCHANGES

Returns and exchanges are covered by our Return & Refund Policy. In short: you have 7 days after receiving your order to request a return or exchange, items must be unused and unopened in their original packaging, and all returns must be approved by Lucky Nail Supply before you send anything back. Some items, such as nail polish, gel products, powders and nail liquids, are final sale. Please see the full Return & Refund Policy for details.

If an item arrives damaged or defective, or you receive the wrong item, please contact us at customerservice@luckynailsupply.com or 512 515 9999 with your order number and photos of the issue.

PROFESSIONAL USE

Our products are PROFESSIONAL USE ONLY. Professional-grade products require certain training, knowledge, and skill to be used properly. We cannot be held liable for improper use.

IMPORTANT: Please note that true colors may vary from the colors displayed online. Despite our best efforts to provide a universal color display, colors may not be exact.